Since joining Aflac in 2019, Gilbert oversaw Aflac's digital transformation via the One Digital Aflac (ODA) initiative. ODA centers on using technology to make it easier for customers to buy from Aflac, for its distribution team to sell, and for employees to successfully fulfill Aflac's promise to policyholders: be there when it matters most.
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Aflac Chief Digital Information Officer Rich Gilbert Named a 2021 CIO of the Year ORBIE Award Winner
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